FAQ

Is ordering easier if I have an account already registered?

Yes. The next time you visit our site and log on, our system will remember your detailed information so all you do is simply verify or update your records at checkout. This will save you time on reorders.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover. Sorry, no checks or money orders.

I placed an order online. Can I cancel it now?

In order to provide superior service, your order is processed immediately upon receipt. To see if you can still cancel your order, please email cs@hallmartcollectibles.com and provide order number or call us at -1-888-991-7888 and ask for customer service or via livechat.

Do you ship outside of the United States?

At this time, we only ship in the United States, including Alaska and Hawaii, Puerto Rico

I placed an order today. When will my new items arrive?

All orders ship within 2 business days of placing the order. Orders that ship via UPS Ground arrive within 5-10 business days from the shipment date.

Why can’t you ship to PO Boxes?

We require a physical address to make a delivery. If your order needs special delivery attention, please contact Customer Service at 1-888-991-7888 or cs@hallmartcollectibles.com

 I’m not going to be home on delivery day. Do I have to sign for my package?

Orders are usually delivered without a signature. Delivery without a signature is at the discretion of you and the carrier and can also be based on the individual driver's familiarity with the route.

Where do I add specific shipping instructions for my delivery?

At this time, we are unable to add specific notes for our carrier regarding your shipment. What we recommend is tracking your package and leaving a note for the carrier the day of delivery with your specific delivery instruction

 I have an additional question regarding a product or service on your site? Is there anyone I can call to address these questions?

Our friendly and knowledgeable customer service team is ready to assist you with any questions you may have regarding Hallmart Collectibles, Inc. products and services. Please call us at1-888-991-7888. Monday - Friday from 8:30 am– 4:30 pm Pacific Time. You can also send an email to cs@hallmartcollectibles.com or you may reach out via livechat

I tried to order a product that is currently sold out. Will it ever be available again?

Hallmart Collectibles, Inc. is committed to offering you the finest selection of items to style your life. Our premium quality products, highlighting the latest styles, will be available provided our customers continue to request them. However, there are times when a product will be discontinued. 

I’m not familiar with the difference between a comforter and a duvet. Can you explain it?

A comforter is composed of an outer shell of fabric sewn over a filling (commonly down, cotton or poly). A duvet is essentially a fabric shell, open at one end. The duvet cover is easily removed for cleaning which allows you to keep a comforter you like and alter the pattern by simply changing the duvet cover.

Do you offer a guarantee or warranty on your products?

Hallmart Collectibles Inc We provide top-quality and our products have a 14 day claim from ROG.  If you are not completely satisfied with your Hallmart Collectibles Inc products for any reason, contact our friendly Customer Service Team at 1-888-991-7888, email at cs@hallmartcollectibles.com or via livechat   

How long before I receive my refund?

Most refunds are credited back to your account within 10-15 days of our warehouse receiving the returned items.

I received my product and it is defective and/or my order is not complete, what do I do?

We apologize for any problems you may have with your product and our main objective is to ensure you receive quality products. Please contact us directly at 1-888-991-7888,  or via email at cs@hallmartcollectibles.com or via livechat. Please note, you must contact us within 14 days of receipt of your order to notify us of a defect and/or missing item. Pictures may be required.